From order to delivery
How Cainiao consolidation works
Complete each checkpoint in order and keep your order and tracking records.
- 1
Get your warehouse address
Copy the recipient, phone number, full China address, and customer identifier from the app.
- 2
Place the order
Use the assigned address on the marketplace and retain the domestic tracking number.
- 3
Wait for warehouse intake
Check that the warehouse records the correct parcel and measured weight.
- 4
Review and consolidate
Confirm products, packaging, actual weight, dimensions, and route eligibility.
- 5
Declare and choose a route
Use accurate names and values, then compare air and sea by total cost and timing.
- 6
Pay and track
Recheck your Malaysian address and follow tracking events after dispatch.