Shipping from China to Malaysia: 2 Coupons on a New Account
Does a new Cainiao Malaysia account really receive a welcome offer? We tested the registration flow with a new account. After sign-in, the home page displayed a message saying that two shipping coupons were ready to claim. After tapping Claim now, the welcome pack showed both coupons as issued, with a combined face value of RMB 35.
Which two coupons did the account receive?
The New User Coupon Pack displayed the following offers:
| Offer shown | Face value | Status in our test |
|---|---|---|
| New-user first-weight waiver | RMB 22 | Issued |
| RMB 13 no-minimum coupon | RMB 13 | Issued |
Together, the two coupons have a face value of RMB 35. This is a useful welcome offer for someone trying Cainiao shipping from China to Malaysia for the first time: compare the first-weight waiver for the first shipment, then see how much the RMB 13 no-minimum coupon saves on another consolidation order.
What does “2 free new-user shipments” actually mean?
The promotion presents the welcome pack as two shipping coupons: a new-user first-weight waiver plus an RMB 13 no-minimum coupon. The important part is that there are two coupons. It is not an unconditional promise that any two parcels, at any weight and on any route, will ship entirely free.
- New-user first-weight waiver: The page shows a face value of RMB 22 and describes the offer as covering the first weight tier. Additional weight beyond that tier should not be assumed to be free.
- RMB 13 no-minimum coupon: No minimum shipping charge is required before the coupon can be applied. If the eligible shipping fee is higher than RMB 13, the remaining balance still needs to be paid.
For light parcels on an eligible route, applying the coupons to two separate consolidation orders may reduce the payable shipping fee substantially, and it may even approach zero. Open Rules or the coupon details first to confirm the validity period, eligible routes, weight conditions and order restrictions.
How to claim the new-user coupons
- Open the Cainiao app and make sure the country or region is set to Malaysia.
- Sign in with a newly registered Malaysia account.
- If the home page shows the message You have 2 shipping coupons, tap Claim now.
- Open the welcome pack or coupon page and confirm that both coupons show Issued.
- After the parcels reach the warehouse and you submit a consolidation order, select an eligible new-user coupon at international shipping checkout and review the final payable amount.
If the prompt does not appear immediately, first confirm that the app is on the Malaysia site. Then check Me, Coupons or the new-user area. Entry names may vary slightly between app versions.
Enter MYSAVE before payment and check whether it stacks
After claiming the new-user coupons, you can still try entering the Malaysia promo code in Promo Code or the equivalent field at international shipping checkout:
MYSAVE
Do not pay immediately. Confirm that the code has been applied, then compare the final payable amount with the new-user coupon selected and with MYSAVE entered. Whether the two discounts can be stacked depends on the account, shipping route and current checkout rules. If they cannot be combined, use the option that produces the lower final total.
Is it worth registering now?
If you plan to buy from Taobao or another Chinese shopping platform soon, this welcome pack is worth claiming first. The first-weight waiver and RMB 13 no-minimum coupon can materially reduce the cost of trying two small, light consolidation orders.
Claim the coupons after registration, open their details and plan your orders around the expiry dates. Before payment, enter MYSAVE and check whether it stacks with the new-user coupon. If it does not, complete checkout using the lowest amount shown on the page.
